Mission Statement

It is the mission of the St. Louis County Police Department, Bureau of Communications, to provide a prompt and appropriate response to the citizens and officers we serve. The Bureau will handle calls for service with professionalism and courtesy. We will provide a supportive work environment to our personnel.

Bureau Responsibilities

New St. Louis County communications tower.
New communications tower
St. Louis County Police Department, Bureau of Communications is an organization within the Division of Operational Support. The Bureau is responsible for the operation of a central telephone service desk and radio communications system for the Department, authorized agencies, and municipalities contracting for 911 and communications services. In 2012 there were 42 agencies that contracted for services.

The Bureau of Communications is responsible for processing, answering, and evaluating incoming phone calls to determine the level of service needed, and the dispatching of police officers or other services to provide an appropriate response. The Bureau has the capabilities to staff thirteen (13) call takers and up to eight (8) authorized radio frequencies. Daily operations include monitoring and dispatching six (6) radio frequencies and several other auxiliary frequencies essential to daily operations.

September 11, 2001 brought to the forefront one of the challenges emergency responders have battled for years: the ability to communicate directly with each other in a timely fashion. The St. Louis County Emergency Communications Commission (ECC), the Bureau of Communications, and the Office of Emergency Management are building a new emergency communications center and establishing an 800 MHz trunked radio system to ensure full interoperability between firefighters, EMS, police, hospitals, public works, and other groups to better manage incidents by sharing vital information quickly.

In 2012, the Bureau answered almost 800,000 incoming telephone calls requesting emergency 911 services or other items of information and maintained an average answer time of 2.6 seconds. The Bureau serves as a 24-hour per day lifeline for police officers providing relevant information, access to additional resources, and constant inter-agency communication.

Building for the Future

The Bureau of Communications was restructured in 2012 adding both a Police and Fire Deputy Director who serve as administrators under the direction of the Bureau Commander. These positions are vital as the St. Louis County Police Department explores the options of providing a multi discipline full service dispatch center serving both the current and future police departments and adding services to fire departments and districts. The Police Deputy Director position was filled; however the Fire Deputy Director position remains open awaiting local fire department and district PSAP restructuring.

New St. Louis County communications and emergency operations center.
New communications and emergency operations center under construction
To keep pace with the ever emerging technology available to public safety, the St Louis County Emergency Communications Commission (ECC) and the St Louis County Police Department Bureau of Communications and Office of Emergency Management have partnered to build a new 30,000 square foot state of the art communications and emergency operations facility. This structure will house the new 800MHZ trunked radio network that will serve all public safety entities in St Louis County, St Charles County, and Jefferson County. Additionally, this radio network will be tied to the 800MHZ radio network of the City of St Louis, and Madison, Monroe and St Clair Counties in the State of Illinois. The new facility has a completion target date of August 2013 and final completion of the new 800MHz trunked radio system is scheduled to be completed mid-2014. Upon completion, all public safety entities in the St. Louis region will benefit from an increased level of response when communication is essential to protect lives and property.

New St. Louis County communications and emergency operations center.
New communications and emergency operations center under construction
Working together, the Bureaus of Communications and Computer Services utilize some of the most innovative computer technology available to support law enforcement. The design and use of a Computer Aided Dispatching (CAD) system, along with the successful multi-jurisdiction integration of the 911 system, has significantly reduced the time to locate and send the closest available police unit to an emergency call for service.

CALEA Accreditation

The Bureau of Communications is independently accredited through CALEA (Commission on Accreditation for Law Enforcement Agencies). Being the first of only two Communications centers in the State, and one of approximately 67 in the United States, the Bureau of Communications is in a class of its own.

For more information, please contact:

Bureau of CommunicationsCALEA Public Safety Communications Logo
Captain Steve Sack, Commander
Telephone: (314) 615-5360
E-mail: [ssack@stlouisco.com]

Mrs. Veronica Clayborn, Police Communications Deputy DirectorOpen our Facebook page in a new tab or window
Telephone: (314) 615-5360
E-mail: [vclayborn@stlouisco.com]

St. Louis County Police Department
7900 Forsyth Boulevard
St. Louis, MO 63105

Emergency Calls: Call 911
Non-Emergency Reporting / General Information: (314) 889-2341
TDD: (314) 889-2345