Mission Statement

It is the mission of the St. Louis County Police Department, Bureau of Communications, to provide a prompt and appropriate response to the citizens and officers we serve. The Bureau will handle calls for service with professionalism and courtesy. We will provide a supportive work environment to our personnel.

Bureau of Communications Code of Ethic

I acknowledge respect for human life, recognizing diversity among the members of the communities I serve.


I will exhibit honesty and integrity through ethical behavior.


I will be obedient to the laws of St. Louis County, the State of Missouri and the United States of America.


I will not, in the performance of my duty, work for personal advantage or profit.


I recognize that I am a public servant, and that ultimately I am responsible to the public.


I will give the most efficient, impartial and courteous service of which I am capable, at all times.


I will regard my fellow employees with the same standards as I maintain myself.


I will accept responsibility for my actions.


I will recognize the positive relationship between good physical and mental conditioning and the performance of my duties.


I will do only those things that will reflect honor on me, my fellow employees, my supervisors and my agency.

Bureau Responsibilities

Communications tower

St. Louis County Police Department, Bureau of Communications is an organization within the Division of Operational Support. The Bureau is responsible for the operation of a central telephone service desk and radio communications system for the Department, authorized agencies, and municipalities contracting for 911 and communications services. The Bureau contracts annually with 40  agencies for Communications services.

The Bureau of Communications is responsible for processing, answering, and evaluating incoming phone calls to determine the level of service needed, and the dispatching of police officers or other services to provide an appropriate response. The Bureau has the capabilities to staff thirteen (13) call taking positions.  Daily operations include monitoring and dispatching eight (8 ) dispatch consoles  and several hundred interoperable radio talk groups essential to daily operations.


September 11, 2001 brought to the forefront one of the challenges emergency responders have battled for years: the ability to communicate directly with each other in a timely fashion. The St. Louis County Emergency Communications Commission (ECC), the Bureau of Communications, and the Office of Emergency Management opened a new emergency communications center and established an 800 MHz trunked radio system to ensure full interoperability between firefighters, EMS, police, hospitals, public works, and other groups to better manage incidents by sharing vital information quickly.

New Communications and Emergency Operations Center

The Communications Center opened on June 3, 2015. The completion of this project was a benefit to all public safety entities in the St. Louis region increasing the level of inoperability between agencies which is essential to protecting lives and property.


The bureau on average answers close to 800,000 incoming telephone calls requesting emergency 911 services or other items  of information and dispatches approximately 450,000 calls for service per year with 86 employees. The average emergency call answer time is 5.23 seconds.

The new facility has 15 radio positions and with the implementation of Next Generation 9-1-1 will have 21 phone positions.   The Bureau serves as a 24-hour per day lifeline for police officers providing relevant information, access to additional resources, and constant inter-agency communication. On average, the Bureau answers approximately 800,000 telephone calls and dispatching approximately 450,000 calls for service per year with 86 employees.

To keep pace with the ever emerging technology available to public safety, the St Louis County Emergency Communications Commission (ECC) and the St Louis County Police Department Bureau of Communications and Office of Emergency Management partnered together and built a new 30,000 square foot state of the art communications and emergency operations facility.   This structure houses the new 800MHZ trunked radio network which serves all public safety entities in St Louis County, St Charles County, and Jefferson County. Additionally, this radio network is tied to the 800MHZ radio network of City of St Louis, Madison, Monroe and St Clair Counties in the State of Illinois. 


CALEA Accreditation

The Bureau of Communications is independently accredited through CALEA (Commission on Accreditation for Law Enforcement Agencies). The Bureau opted to work toward the Public Safety Communications Accreditation, which it received in 2010, to enhance the prior CALEA Accreditation it received under the St. Louis County Police Department.  Accreditation is a continuing process.  Each accreditation remains in effect for three years. Being the first of only two Communications Centers awarded  the CALEA Tri-Arc Accreditation in the State, the Bureau of Communications is in a class of its own.  


For more information, please contact:

Bureau of CommunicationsCALEA Public Safety Communications Logo
Captain Steve Sack, Commander
Telephone: (314) 615-5360
E-mail: [ssack@stlouisco.com]

Mrs. Veronica Clayborn, Police Communications Deputy DirectorOpen our Facebook page in a new tab or window
Telephone: (314) 615-5360
E-mail: [vclayborn@stlouisco.com]

St. Louis County Police Department

7900 Forsyth Blvd

Clayton, MO 63105

Emergency Calls: Call 911

Non-Emergency Reporting / General Information: (636) 529-8210

TDD: (636) 529-8220