Public Safety Communications Accreditation
The CALEA Public Safety Communications Accreditation Program provides a communications center, or the communications unit of a public safety agency, with a process to systemically review and internally assess its operations and procedures. Since the first CALEA Communication Accreditation Award was granted in 1999, the program has become the primary method for a communications agency to voluntarily demonstrate its commitment to excellence.
The standards upon which the Public Safety Communications Accreditation Program is based reflect the current thinking and experience of public safety communications executives and accreditation experts. APCO International (Association of Public-Safety Communications Officials International, Inc.), the leading communications membership association, was a partner in the development of CALEA’s Standards for Public Safety Communications Agencies©
and its Accreditation Program. This relationship continues today as APCO recognizes the achievements of CALEA Accredited Public Safety Communications agencies and supports accreditation.
The Public Safety Communications Standards Manual contains standards organized into seven chapters or topic areas: 1) Organization; 2) Direction and Supervision; 3) Human Resources; 4) Recruitment, Selection, and Promotion; 5) Training; 6) Operations; and 7) Critical Incidents, Special Operations, and Homeland Security. Both CALEA and APCO view the standards as reflecting the best professional requirements and practices for a public safety communications agency. See Standards Titles.
The Bureau of Communications opted to work toward the Public Safety Training Academy Accreditation, which it received in 2010, to enhance the prior CALEA Accreditation it received under the St. Louis County Police Department. Accreditation is a continuing process. The Bureau most recently successfully prepared for an on-site assessment and received re-accreditation effective on March 27, 2013. Each accreditation remains in effect for three years.