Law and Public Safety

Circuit Court
- Announcements
- Attorney Information
- Directions to the Courts
- Courts Building Security
- Case.Net
- Employment Facts
- Forms
- Frequently Asked Questions
- Holiday Schedule 2013
- Jury Information
- Job Vacancies
- Rules of Court
- Small Claims
- Speakers' Bureau
- Weddings
- Emergency Closing Information
Crime Maps
Crisis Intervention Team (CIT)
- Frequently Asked Questions
- Participating Agencies and Departments
- How Family and Friends Can Assist CIT Officers
- Policies and Forms
- Training Dates and Materials
- CIT Council Meetings
- Newsletters and Reports
Emergency Communications Commission (ECC)
- ECC Meetings, Agendas & Minutes
- Commission Members
- Outdoor Warning Sirens
- - Siren Map
- Weather Alert Radios
- 911 Services
- Radio Communications
- Future Communications Center
- ECC Staff
ECC Project
Emergency Management
- Basic Emergency Operations Plan
- The Five Phases of Emergency Management
- Business Operations Center (BOC) Overview
- Weather-Alert Radios
- St. Louis County Outdoor Warning Sirens
- St. Louis County Outdoor Warning Siren Map
- Local Emergency Planning Committee (LEPC)
- Mobile Command Center
- Get Prepared
- Hazards
- PPE Information
Jail
Municipal Courts
- Locations and Hours
- Docket Schedules
- Appearing in Court
- Driver License Point System
- Judges
- Holiday Schedules
- Phone Numbers
Police Academy
- Basic Training
- Continuing Education
- Computer Training
- Maps
- - CMPA Approach Photos
- News
- - CALEA Accreditation
- Academy Staff
- Links
- Message from the Director
- Board of Managers
- - Board of Managers - Subcommittees
- Learning Skills
Police Department
- About Us
- - Chief Tim Fitch
  - Board of Police Commissioners
  - Department History and Overview
  - CALEA Re-Accreditation
  - Those Never Forgotten
  - Awards - Officer and Citizen
- Facility Addresses and Phone Numbers
- Career Information
- Municipal Services and Contracting
- - Evaluating Quality Police Services
  - Police Services Provided Across St. Louis County
  - Patrol Services
  - Specialized Services
  - Criminal Investigative Services
  - CARE and Communications
  - Service Agreements and Partnerships
- Safe Schools Partnership
- - The Partnership
  - Safe Schools Hotline
- Drug Task Force
- Drug Activity Reporting Form
- Commendations and Complaints
- - Comments Form
  - Citizen Satisfaction Survey
- Divisions
- - Office of the Chief of Police
  - Division of Patrol
  - Division of Special Operations
  - Division of Criminal Investigation
  - Division of Operational Support
- Services
- - Patrol Services
  - Specialized Services
  - Criminal Investigative Services
  - Operational Support / CARE and Communications
  - Central Police Records
  - Neighborhood Policing
  - Vacation Inspection
- Information
- - Press Releases
  - Newsletter - Information Digest
  - Surviving an Active Shooter Incident
  - Annual Reports
  - Important Phone Numbers
  - Registered Sex Offenders
  - Concealed Carry
  - Safety and Informational Brochures
  - Fraud Unit Q/A
  - Internet Safety
  - Ten Most Wanted
- 1st Precinct - North County
- - Contact Information and Bios
  - News Releases
  - Events and Calendar
  - Precinct Crime Map
- 2nd Precinct - Central County
- - Contact Information and Bios
  - News Releases
  - Events and Calendar
  - Precinct Crime Map
- 3rd Precinct - Affton Southwest
- - Contact Information and Bios
  - News Releases
  - Events and Calendar
  - Precinct Crime Map
- 4th Precinct - South County
- - Contact Information and Bios
  - News Releases
  - Events and Calendar
  - Precinct Crime Map
- 5th Precinct - City of Fenton
- - Contact Information and Bios
  - News Releases
  - Events and Calendar
  - Precinct Crime Map
- 6th Precinct - City of Wildwood
- - Contact Information and Bios
  - News Releases
  - Events and Calendar
  - Precinct Crime Map
- 7th Precinct - West County
- - Contact Information and Bios
  - News Releases
  - Events and Calendar
  - Precinct Crime Map
- Welfare Association
- - Scholarships
Prosecuting Attorney
Public Administrator
- Definitions
- FAQ's
- Sale of Property
- Judgments Obtained

Home » Law and Public Safety » Police Department » Commendations and Complaints

Commendations and Complaints

Citizen communications regarding the performance of our personnel are always welcomed by the St. Louis County Police Department. We are always pleased when we are told that a Department employee's performance was outstanding, and we need to know when an employee didn't meet your expectations.

How to Commend an Officer’s Actions

There are several ways in which you can make the Department aware when an employee has done particularly well in performing his or her job. You can:

Mail a brief letter to:

Colonel Tim Fitch, Chief of Police
St. Louis County Police Department
7900 Forsyth
Clayton, MO 63105.

Please describe the incident and the actions you think were exceptional. If you don't know the officer's name, please include information such as the type of incident, date, time, and location.
E-mail the compliment to Chief Fitch through this link.
Make a verbal commendation by calling the Bureau of Professional Standards at (314) 615-5340.
Fill out an Online Citizen's Comment Form which will go directly to the Bureau of Professional Standards.

The Chief will notify our employees of all messages received commending their actions and, where appropriate, may award additional recognition for the employee's actions.

How to Make a Complaint

If you wish to make a complaint regarding a Department employee, you may also do so in a number of ways. You may:

Call the Bureau of Professional Standards, which investigates all complaints, at (314) 615-5340.
Download a Citizen Complaint Statement Form, print it, fill it out, and mail or deliver it to the Bureau of Professional Standards at the address on the form.
(The form is in Adobe Acrobat format. You will need the Acrobat Reader.)
Fill out an Online Citizen's Comment Form which will go directly to the Bureau of Professional Standards.

All complaints will be thoroughly investigated and, where appropriate, corrective and/or disciplinary action will be taken to make sure that the incident isn't repeated.

More Information

A brochure describing in more detail the methods for informing us of exemplary performance and for filing a complaint, and the Department's procedures for investigating complaints, can be downloaded by clicking one of the links below. The brochure is currently available in three languages:

Citizen's Guide to Making Complaints, Inquiries and Commendations - (English Version) (41k)
Guíu del Ciudadano Presentar Quejas o Indagar Elogiar la Acción de un Policiá - (Spanish Version) (253k)
Prirucnik Za Zalbe, Pitanja I Preporuke - (Bosnian Version) (264k)

St. Louis County Police Department

7900 Forsyth Boulevard
St. Louis, MO 63105

Emergency Calls: Call 911
Non-Emergency Reporting / General Information: (314) 889-2341
TDD: (314) 889-2345

[Other Phone Numbers, Addresses and Maps]
[E-Mail Comments and Suggestions]