St. Louis County Police utilizes a fully computerized dispatch facility which is recognized as being one of the most efficient and sophisticated centers in the Midwest. Besides having instant access to local, State and Federal criminal history files (REJIS, MULES, NCIC), a Computer Aided Dispatching (CAD) system is used to direct the closest available police units to all emergency calls for service.
St. Louis County Police employs a professional staff of over 60 personnel with 24 hour supervision in its Communications Bureau, which provides sufficient staff to quickly handle citizens' calls during heavy workload periods or unusual emergencies. This staffing level avoids delays in phone answering which often occurs in agencies which may staff only one or two personnel members per shift. The St. Louis County Police Department utilizes a Countywide microwave radio system which provides a cost-efficient and highly reliable method of controlling all of its remote transmitters. The police radio network provides complete coverage of over 500 square miles and is used to control all of the 206 emergency warning sirens located throughout unincorporated and municipal areas. This multi-channel radio system also provides instant access to our many specialized crime-fighting units such as helicopters, crime scene technicians, arson and explosives teams, tactical operations, etc.
A St. Louis County Police Communications contract offers the following advantages:
- Decreased personnel costs, both direct and indirect (direct-salary, fringe benefits, etc; indirect-increase in street officer's time by not having to provide long/short term relief for dispatchers, i.e., meals, sick leave, vacation, etc.).
- Staffing to handle major incidents or large call volumes. Twenty-four (24) hour supervision is provided, as well as immediate availability of a dispatcher to operate the Riot/Mutual Aid Channel when needed.
- A new automatic call distribution system provides an average call answering time of emergency calls of 1.8 seconds.
- Reduction or elimination of capital/operational costs presently being funneled into the operation of a communications center.
- Minimal cost per call due to the sharing of costs among agencies.
- Improved coordination with County and surrounding agencies due to channel sharing.
- Elimination of personnel matters related to hiring, training, disciplining, etc. We comply with all OSHA, ADA and EEOC regulations.
- On-going maintenance and repair of radio system included in contract cost.
- Personnel dedicated to optimizing and updating radio system to meet changing environment and Department needs.
- Sophisticated Computer Aided Dispatching system provides faster call processing time, elimination of routine paperwork and extensive management and statistical information.
- CAD/911 databases updated on a daily basis to reflect new construction, streets, etc.
- Information contained in the CAD system can be retrieved, displayed and printed for all incidents occurring within a specific jurisdiction and categorized in any manner.
- A remote CAD terminal can be used for monitoring status of units, communicating with dispatcher and entering calls for service.
- Each agency is able to design multiple dispatch plans for their city based on the number of on-duty personnel on each shift. This allows the Computer Aided Dispatch system to always recommend the proper beat car for assignments.