Property and Roads

Property and Roads

Residential Water Service Line Repair Program
 

What is it?
 

  • Proposition 2 passed by county voters in November 2000
  • Authorizes a water service line repair program for county residents
  • Program fee of $1.00 per month is collected on residential water bills
  • Pays for the repair or replacement of leaking and/or broken residential water service lines

     

    What is a Water Service Line?
     

  • The water service line carries water from the main, located near the street, to the inside of the house
  • It is usually located in the front yard
  • It may be located in the side or rear yard, and/or it may pass through a neighboring property
  • It should be at least 42" underground


    How do I know if I have a Water Line Leak?

    Water line leaks are not always evident however some signs may include:

  • The presence of water in the yard or the street
  • Very low water pressure
  • An unexplained unusually high water usage bill


    What Should I do if I suspect a Water Line Break?
     
    If you think your water line is leaking, contact your water service provider (Missouri American Water Company or your municipal water service provider)

     

    • The water company will send an inspector to confirm the leak. The water company will leave a repair notice, which is submitted to the County with the application.
    • Contact the Water Service Line Repair Program office at 615-8420 to obtain an application

    • The County will solicit bids from participating licensed plumbers and will pay the plumber directly for the repair.To be eligible under the program, the program fee, included on the water bill, must be paid.

    • Licensed plumbers will obtain all applicable permits and meet all County and/or municipality inspection requirements.

     

     

    What if I have an Emergency Water Line Leak?
    • If an emergency water line break occurs after normal business hours, contact your water service provider to shut off the water supply, and apply to the program on the next business day.
    • If the water service provider is unable to shut off the water supply, contact a St. Louis County Licensed Plumber to relieve the immediate emergency. Homeowner will then apply to the program on the next business day.

     

       

      What is NOT Covered?

      The program will NOT pay for:

      		•

       

      • Repairs necessary as a result of freezing, earthquakes, or other acts of God
      • Repairs on the inside of the house
      • Water meters and/or any facilities owned by the water service provider
      • Landscaping or ornamental structures
      • The location or relocation of shut-off valves or stopcocks
      • The elective replacement of old or lead lines

      Contact Us

      St. Louis County

      Department of Public Works

      Water Service Line Repair Program

      150 Concord Plaza
      St. Louis, MO 63128

      Hours: 7:30 a.m. - 4:30 p.m.

      Phone: (314) 615-8420
      Fax: (314) 615-8406

      Please contact the Water Service Line Repair Progam at
      the following email address with any questions, concerns,
      or to submit a water service line repair application.

      slrp@stlouisco.com