Inmate Phone Usage


Inmate Phone Usage Rules and Regulations

Getting Started

Phones are available for inmates to use in the housing units and in the infirmary day rooms.


Policies and Procedures
  • Calls made by inmates are collect and will be charged to the receiving party.
  • There is not a limit for the number of calls an inmate may make. However calls are limited to thirty (30) minutes in duration.
  • Phones are activated at approximately 9:00 am and are turned off each night at 9:45 pm
  • Incoming calls to inmates will not be accepted.
  • Messages may only be left for death notifications and legal matters that have been verified.
  • Inmates on lock down status and/or who are housed in Disciplinary Segregation will be allowed telephone access to attorney and/or courts only upon approval.
Video Phones

Video phones are available for inmates who are deaf or hard of hearing.

Inmate Voicemail

Case Managers will only pass on messages to inmates if it's a verified family emergency or legal issue so all other messages should be directed to our voicemail.

Voicemail Setup

  • Outside contacts can setup voicemail by visiting or by calling an ICS Customer Service Representative at 888-506-8407 for assistance
  • Once your account is setup dial 314-282-8272 and follow the automated instructions
  • You must have a valid resident ID number to leave a message
  • Each message is $1.00