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General Grievance Procedure It is the policy of the Civil Service Commission of St. Louis County to offer fair and equal employment and conditions of employment for all persons regardless of race, color, religion, sex, national origin, age, disability or political affiliation. Further, the Civil Service Commission has established a grievance procedure to ensure prompt and fair resolution of employee complaints. The Commission has approved the following procedure to provide for an orderly and systematic review and resolution of employee complaints or grievances. Persons having questions or concerns about this policy may contact the Division of Personnel at 615-0147 or TTY 615-7898. Questions or concerns about the use of this grievance procedure to address complaints which include issues related to the Americans with Disabilities Act of 1991 may also contact the County ADA Coordinator at 615-0320. (See Appendix A.) Employee Grievance Procedure
It is almost inevitable that over a period of time there will be some difficulties and misunderstandings in any organization. An employee problem exists when an employee feels dissatisfied or annoyed with some aspect of his/her work over which he/she has no control. These problems are often referred to as grievances. It is important to employees and supervisors alike that these problems be presented and decisions made. Unless the problem is expressed clearly to the person in authority, often the difficulty cannot be understood and, therefore, cannot be resolved. The Civil Service Commission has adopted the procedure outlined in this manual to be used by any employee who sincerely feels he/she has a real work problem and who desires that it be reviewed by higher authorities. The objective of this manual is to describe to the employee, the immediate supervisor and the higher authorities the steps to be used to provide an answer to employee problems. However, employees are also encouraged, without resort to this formal procedure, to discuss informally with superiors any problems within the scope of the grievance procedure. Supervisory and administrative personnel are to be accessible for such discussion. General Provisions |
