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What is it?
Proposition 2 passed by county voters in November 2000
Authorizes a water service line repair program for county residents
Program fee of $1.00 per month is collected on residential water bills
Pays for the repair or replacement of leaking and/or broken residential water service lines
What is a Water Service Line?
The water service line carries water from the main, located near the street, to the inside of the house
It is usually located in the front yard
It may be located in the side or rear yard, and/or it may pass through a neighboring property
It should be at least 42" underground
How do I know if I have a Water Line Leak?
Water line leaks are not always evident however some signs may include:
The presence of water in the yard or the street
Very low water pressure
An unexplained unusually high water usage bill
What Should I do if I suspect a Water Line Break?
If you think your water line is leaking, contact your water service provider (Missouri American Water Company or your municipal water service provider)
The water company will send an inspector to confirm the leak. The water company will leave a repair notice, which is submitted to the County with the application
Contact the Water Service Line Repair Program office at 615-8420 to obtain an application
The County will solicit bids from participating licensed plumbers and will pay the plumber directly for the repair
To be eligible under the program, the program fee, included on the water bill, must be paid
Licensed plumbers will obtain all applicable permits and meet all County and/or municipality inspection requirements
What if I have an Emergency Water Line Leak?
If an emergency water line break occurs after normal business hours, contact your water service provider to shut off the water supply, and apply to the program on the next business day.
If the water service provider is unable to shut off the water supply, contact a St. Louis County Licensed Plumber to relieve the immediate emergency. Homeowner will then apply to the program on the next business day.
What is NOT Covered?
The program will NOT pay for:
Repairs necessary as a result of freezing, earthquakes, or other acts of God
Repairs on the inside of the house
Water meters and/or any facilities owned by the water service provider
Landscaping or ornamental structures
The location or relocation of shut-off valves or stopcocks
The elective replacement of old or lead lines
How to Contact Us:
St. Louis County
Department of Public Works
Water Service Line Repair Program
150 Concord Plaza
St. Louis, MO 63128
(314) 615-8420
(314) 615-8406 (Fax)
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