A service request can be completed on the 311 Desktop App or the 311 Mobile App.
Click here to access the desktop app.
Download the 311 mobile app by going to the Google Play Store or the Apple Store and searching for "Gateway 311."
Below are brief descriptions for each service requests offered through the mobile or desktop app. If you have questions or need assistance, contact the 311 Citizen Support Center by dialing 311 or 314-615-7311. Our business hours are 8-5, Mon-Fri.
A tree or limbs has decayed, rotted, split, fallen, is aging or blocking signage. The tree is located in the public right of way.
A sidewalk is cracked, fractured, or dislodged. It is a liability or hazard to walk on or ride a bike on.
A pothole has formed, a curb is damaged or the main surface of a street is in need of repair creating a hazard and liability.
A malfunctioning traffic signal is creating traffic congestion. The County will identify the responsible party and send a crew to fix the issue.
Your waste hauler missed picking up your trash and other neighbors trash was collected.
You dined at any food establishment in St. Louis County and became ill. You visited a doctor and have food poisoning.
You have observed an issue of concern to a pavilion, shelter, playground, spray pools, water fountains, athletic field or storm damage.
A stray animal is on your property and causing a danger, concern or problem.
A vehicle is sitting on a personal property lot, a main street or road and does not have license plates.
A commercial or residential property has allowed their grass and weeds to become overgrown.
A sign is damaged, broken or is defaced. This includes all signs in the public right of way.
Graffiti has been sprayed on a residential/commercial property or bridge, overpass, or road sign.
Furniture, electronics, or non traditional trash items have been placed by the curb on a residential street.
You observed a sanitation issue in a St. Louis County food establishment. Poor service or lengthy wait times are not considered sanitation issues.
Mice or rats have infested a public right of way on your property creating a nuisance or hazard.
You observe rowdy behavior, loud music, noise, drug or alcohol use, dog unleashed, a deer stand, poaching, a speeding vehicle or bicyclist.
You observe uncut grass, unsightly trash not in a receptacle, a bathroom not open, road repair, or a need for snow removal.
A residential home is decaying, poorly kept up or maintained by the property owner.