New Contact Center | Mobile App | Desktop Site
A New Way To Connect With The County
Any citizen needing assistance can contact our Citizen Support Center from 8:00 a.m. - 5:00 p.m., Monday-Friday. We are here to answer questions, provide helpful information for any department and assist with a service request. You deserve the highest level of citizen support and our 311 Team delivers that!
Desktop 311 Website
Visit the Desktop 311 Site here. You'll then have full access to all of the new features including service requests, frequently asked questions along with news and information categories.
Dial 3-1-1 from your mobile phone. Notice: If your mobile carrier does not allow the call to go through, you can still connect with us by pushing the "Dial 311" button on the main screen of the app. You can also dial 314-615-7311 from your mobile phone.
Watch the 311 Mobile App Video
Find answers to frequently asked questions, set up a service requests and subscribe to news categories.
Frequently Asked Questions
What is Gateway 311?
We are a new way for you to connect to St. Louis County. Our new 311 mobile app let's you do more things without having to call us. Our Citizen Support Center answers questions for County Departments such as Parks, Health, Transportation, Public Works, Human Services, Government, Police, Courts, Elections, Revenue, Property Tax, Animal Control, County Council, County Executive, and more.
What benefits does the 311 mobile app offer?
Find answers to FAQ's without having to make a phone call. Submit a question to our contact center. Create a service request and be updated via email until it is complete. Subscribe to categories that include information for events, activities and things to do throughout the County.
What is an online service request?
It is a way to secure our hwelp without making a phone call. First, download the mobile app from the Google Play Store or Apple Store. Then create your user profile. Locate the service request option (pothole), answer a few questions, and submit the request. No need to make a phone call. Service requests include potholes, street issues, trees, property maintenance, rodent problem, abandoned vehicle, restaurant sanitation, public health issue and more.
Does the new 311 Contact Center replace calling a specific department?
No. You now have two choices. Call the County Department directly or dial 311. If you dial our switchboard (314-615-5000) you are immediately connected to the 311 Citizen Support Center Team.
What if I don't have a smartphone?
You can use the 311 app and all it's features on your desktop PC. Visit Gateway 311 Desktop App and you have all of the same features that the mobile app offers. If you have any issues or problems, call us during business hours (Mon-Fri, 8:00 - 5:00) and we can assist you.
How do I get help with the 311 mobile app?
Contact a Citizen Support Specialists by dialing 3-1-1 on your mobile phone or 314-615-7311 on either a mobile or landline phone between 8:00 - 5:00 p.m., Monday-Friday. We look forward to assisting you with our newest mobile app!