It's here! Gateway 311 is now available to St. Louis County residents!
A New Way To Connect With Us
Any citizen needing assistance can contact our Citizen Support Center from 8:00 a.m. - 5:00 p.m., Monday-Friday. We are here to answer questions, provide helpful information for any department and assist with a service request. You deserve the highest level of citizen support and our 311 Team delivers that!
Contact Us Today!* Dial 3-1-1 from your mobile phone. Notice: If your mobile carrier does not allow the call to go through, use our landline (314-615-7311), from your mobile phone.
* Dial 314-615-7311 from a landline phone.
Download Our Mobile AppDownload our mobile app! It's fast, easy to use, and saves you a phone call. You'll find answers to frequently asked questions, set up a variety of service requests and subscribe to helpful news and event information.
What is Gateway 311?
We are a new way for you to connect to all things in St. Louis County. 311 helps you find information quickly and easily. Our Citizen Support Center helps you with questions for County Departments such as Parks, Health, Transportation, Public Works, Human Services, Government, Police, Courts, Elections, Revenue, Property Tax, Animal Control, County Council, County Executive, and more.
What can I do on the 311 mobile app?
Find answers to popular questions for all of our departments. Submit a question. Create a service request and be notified on your phone when it's complete. Learn about events, activities and fun things to do throughout the County. And the best news, it's free!
How do I create a 311 service request?
Download the mobile app, create a profile, answer a few questions, and submit the request. It will route to the correct department. We'll keep you updated on the status of your request. Request types include potholes, street issues, trees, stray animals, rodent problems, reporting an abandoned vehicle, restaurant sanitation and more. Find a full list of our requests on the app.
Does 311 replace contacting a specific department?
No. You can still connect with a County Department by locating their phone number on our website. If you dial our main switchboard number (314-615-5000) your call will be directed to the 311 Citizen Support Center Team, who will solve your problem quickly and professionally.
What if I don't have a smartphone?
No problem! You can find the same information on our desktop version. Visit Gateway 311 Desktop App and enjoy the same experience! Get answers to common questions, set up a service request and find out about news, activities and events throughout the County.
Frequently Asked Questions
How do I get help with the 311 mobile app?
Contact one of our Citizen Support Specialists by dialing 3-1-1 on your mobile phone or 314-615-7311 on either a mobile or landline phone between 8:00 - 5:00 p.m., Monday-Friday. We look forward to assisting you with our newest mobile app!