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Bureau of Communications

Communications for the St. Louis County Police

On July 1, 1955, the St. Louis County Police Department was officially established to serve and protect
Phone System Operator
1950's Phone System

the rights of all citizens within St. Louis County. The first radio dispatches marked the beginning of a new era for St. Louis County.

During the decade of the 1960s, the St. Louis County Police Department went through a period of unprecedented growth and change. The Department’s Headquarters moved to 227 South Central Avenue in Clayton which allowed ample room for both commissioned and civilian personnel. The Bureau of Communications was also modernized during the 1960s, with the Department’s single channel radio system growing into a two-channel system. The old-fashioned tube-type radios, which frequently failed, were replaced by more reliable, modern transistor radios.

Radio Dispatch Operator
1970's Radio Dispatch System

The 1970s was a decade of even greater change. Colonel G.H. Kleinknecht was appointed Superintendent of the Department in 1973, and served until 1990. Colonel Kleinknecht remained committed to maintaining a progressive stance by acquiring new equipment to remain consistent with technological innovations. The Bureau of Communications continued to grow by adding three additional channels, two car-to-car channels and numerous remote receivers.

In 1980, the growth and development was far beyond the expectations St. Louis County Government and the citizens of the County. The Bureau of Communications was upgraded significantly with the incorporation of the 9-1-1 emergency telephone system, automated call distributor (ACD) and the Computer Aided Dispatch System (CAD) moving away from pencil and paper.

Computer Aided Dispatcher
1980's Computer Aided Dispatch (CAD)

Computer Aided Dispatching and the successful integration of the multi-jurisdictional Emergency 9-1-1 system greatly reduced the time to locate and send the closest available police unit to an emergency call for service.

A New Millenium - New Technology

In the New Millennium (2000), the Department continued to embrace technological advances to improve the quality of police services. The Bureau of Communications began operating on its third-generation of Computer Aided Dispatching (CAD) system which offered the latest in technology and design. Graphic user interface brought mapping and call placement to dispatchers in seconds – and in-car computer docking stations brought headquarters and access to extensive information into the front seat of patrol cars.

Dispatch Center
Current Computer Aided Dispatching (CAD) and Radio Systems

September 11, 2001 brought to the forefront one of the challenges emergency responders have battled for years: the ability to communicate directly with each other in a timely fashion. The St. Louis County Emergency Communications Commission (ECC), the Bureau of Communications, and the Office of Emergency Management are building a new emergency communications center and establishing an 800 MHz trunked radio system to ensure full interoperability between firefighters, EMS, police, hospitals, public works, and other groups to better manage incidents by sharing vital information quickly.

The Bureau of Communications Today

Today the St. Louis County Police Department, Bureau of Communications is an organization within the Division of Operational Support. The Bureau is responsible for the operation of a central telephone service desk and

STL Police Dept Dispatch Center
Current Computer Aided Dispatching
(CAD) System

radio communications system for the Department, authorized agencies, and 40 municipalities contracting agencies for 911 and communications services.

The Bureau answers almost 800,000 incoming telephone calls requesting emergency 9-1-1 services or other items of information and maintained an average answer time of 5.23 seconds. The Bureau serves as a 24-hour per day lifeline for police officers providing relevant information, access to additional resources, and constant inter-agency communication.

For more information on the Bureau of Communication's current responsibilities and capabilities, please see our home page, other pages of information on our services and organization, and our CALEA Accreditation page.

You may also call or email the Deputy Director using the contact information below.

For more information, please contact:
Bureau of CommunicationsCALEA Public Safety Communications Logo
Captain Steve Sack, Commander
Telephone: (314) 615-5360
E-mail: [[email protected]]

Mrs. Veronica Clayborn, Police Communications Deputy DirectorFacebook Page Police Dept
Telephone: (314) 615-5360
E-mail: [[email protected]]

Supervisor Line:
Telephone: (636) 529-8225

St. Louis County Police Department

7900 Forsyth Blvd

Clayton, MO 63105

Emergency Calls: Call 911

Non-Emergency Reporting / General Information: (636) 529-8210

TDD: (636) 529-8220