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CALEA Accreditation

On March 27, 2013, the St. Louis County Police Department's Bureau of Communications was granted re-accreditation through the Commission on Accreditation for Public Safety Communications. The first three-year re-accreditation since initial accreditation on March 27, 2010, it demonstrates that our organization continues to seeks to achieve, objectively Law Enforcement Accreditationverify, and maintain high quality in our operations through periodic evaluations conducted by an independent, non-governmental body that has established standards.

The accreditation concept for Law Enforcement started with the United States Department of Justice providing a grant to the four leading law enforcement executive associations to advance law enforcement professionalism by establishing voluntary standards. The organizations were: International Association of Chiefs of Police (IACP); National Organization of Black Law Enforcement Executives (NOBLE); National Sheriffs' Association (NSA); and Police Executive Research Forum (PERF). The result of this initiative was the creation in 1979 of a private, non-profit corporation: The Commission on Accreditation for Law Enforcement Agencies, Inc (CALEA).

Public Safety Communications Accreditation

The CALEA Public Safety Communications Accreditation Program provides a communications center, or the communications unit of a public safety agency, with a process to systemically review and internally assess its operations and procedures. Since the first CALEA Communication Accreditation Award was granted in 1999, the program has become the primary method for a communications agency to voluntarily demonstrate its commitment to excellence.

Public Safety CommunicationsThe standards upon which the Public Safety Communications Accreditation Program is based reflect the current thinking and experience of public safety communications executives and accreditation experts. APCO International (Association of Public-Safety Communications Officials International, Inc.), the leading communications membership association, was a partner in the development of CALEA’s Standards for Public Safety Communications Agencies© and its Accreditation Program. This relationship continues today as APCO recognizes the achievements of CALEA Accredited Public Safety Communications agencies and supports accreditation.

The Public Safety Communications Standards Manual contains standards organized into seven chapters or topic areas: 1) Organization; 2) Direction and Supervision; 3) Human Resources; 4) Recruitment, Selection, and Promotion; 5) Training; 6) Operations; and 7) Critical Incidents, Special Operations, and Homeland Security. Both CALEA and APCO view the standards as reflecting the best professional requirements and practices for a public safety communications agency. See Standards Titles.

The Bureau of Communications opted to work toward the Public Safety Training Academy Accreditation, which it received in 2010, to enhance the prior CALEA Accreditation it received under the St. Louis County Police Department. Accreditation is a continuing process. The Bureau most recently successfully prepared for an on-site assessment and received re-accreditation effective on March 27, 2013. Each accreditation remains in effect for three years.

Accreditation Team

Communications CALEA Accreditation Manager

Mrs. Veronica Clayborn
[contact information]

Communications CALEA Accreditation Staff

Ms. Diana Johnson
[contact information]

For information on the other CALEA accreditations held by the St. Louis County Police Department, click here.

For more information, please contact:
Bureau of CommunicationsCALEA Public Safety Communications Logo
Captain Steve Sack, Commander
Telephone: (314) 615-5360
E-mail: [[email protected]]

Mrs. Veronica Clayborn, Police Communications Deputy DirectorFacebook Page Police Dept
Telephone: (314) 615-5360
E-mail: [[email protected]]

Supervisor Line:
Telephone: (636) 529-8225

St. Louis County Police Department

7900 Forsyth Blvd

Clayton, MO 63105

Emergency Calls: Call 911

Non-Emergency Reporting / General Information: (636) 529-8210

TDD: (636) 529-8220 


Captain Steve Sack
(314) 615-5360
[email protected]
Mrs. Veronica Clayborn
Deputy Director
(314) 615-5360
[email protected]